Bulletin News

Jamie Scott Honored for Outstanding Service


Jamie Scott, whose calm and friendly presence soothes countless faculty and staff members as they ask for help to deal with a building repair or maintenance-related matter, was honored with the prestigious 2015 President’s Award for Excellence in Classified Service.

SUNY Cortland President Erik J. Bitterbaum presented the award to Scott, an office assistant II in Facilities Operations and Services, on Dec. 4 at the 46th annual Service Awards Ceremony.

Sponsored by the College’s Human Resources Office, the ceremony was held in the Corey Union Function Room.

“I’m told Jamie can calm down the most upset parent and reassure them we will look into their concerns,” Bitterbaum said. “She always makes you feel important and that your issues matter.”

Jamie Scott
Jamie Scott

The award was created in 2002 to annually recognize one SUNY Cortland full-time classified service employee “for extraordinary achievement and to encourage the continuation of excellence.” Nominees must have at least three years of continuous service. Supervisors, co-workers or other College community members nominate the workers considered for this honor.

Scott joined the College in 2008 as a keyboard specialist I in Facilities Operations and Services and was promoted to level II in 2014. Her job title changed to its current one in May.

She previously was honored with the College’s annual Accrual Achievement Award for both 2014 and 2015.

Scott is the first person that visitors to her department’s Customer Service desk meet, and she is always smiling, competent and knowledgeable, several of her colleagues noted. A very detail-oriented individual, Scott has developed a number of information management systems to deal with service requests and correspondence with vendors and contractors.

“She’s very pleasant and professional on the phone with the clients,” noted Nasrin Parvizi, associate vice president for facilities management. “She represents the unit very well on campus.”

Scott is willing to take on and learn additional tasks in order to keep the organization flowing smoothly, said Zachariah Newswanger, director of facilities operations and services.

“She works closely with all departments on campus to ensure that their needs are clearly communicated to our staff, ensuring our ability to meet the expectations of all of our campus clients,” Newswanger said.

Scott juggles some 15,000 work orders a year for her department as well as telephone calls, emails and visits, all with a “can-do attitude.”

“She has established the trust of the supervisors and the knowledge of personnel to redistribute work when necessary in order to provide customer satisfaction by ensuring completion of requested work,” said Adam Levine, the department’s geographic information systems manager.

Scott is well organized and handles the work order system flawlessly, noted Mike Woodworth, maintenance supervisor III.

“During emergencies, Jamie is the first one called and has to dispatch the right personnel to save damage to the buildings and equipment,” Woodworth said.

“Jamie is the backbone of the department and makes the jobs of everyone here a lot easier,” he said.

Scott’s father, Russell Scott, is a past recipient of the President’s Award for Excellence in Classified Service, and at the most recent ceremony he was recognized on his 15th anniversary of service to the College.

Jamie lives in Groton, N.Y. She enjoys reading.

Employees Honored for Years of Service

Also during the ceremony, 42 classified employees were recognized for their combined 680 years of service. They included: 


Julie LaPlant, Secretary 1, Kinesiology

Denise Riley, Secretary I, Economics Department


John Young, Maintenance Supervisor 1, Maintenance

CSEA Years of Service honorees
Honorees for years of service included, seated from the left, Mary E. Murphy and Julie LaPlant, 25 and 35 years respectively; and standing, Mark Taylor, 25 years.


Walter Anderson, General Mechanic, Mail Services/Central Warehouse

Susan Bush, Secretary I, School of Professional Studies

Judah Currie, Painter, Maintenance

Carol Kanellis, Secretary I, Academic Support and Achievement Program

Mary E. Murphy, University Police Officer 2, University Police Department

Mark Taylor, Supervising Janitor, Custodial Services

Michael Zhe, Maintenance Assistant Mechanic, Motor Pool


Dawn Bulmer, Office Assistant 2, Payroll Office

Vicki Clark, Janitor, Custodial Services

Diana McGee, Secretary I, Student Disability Services


Gregory Bliss, University Police Officer 1, University Police Department

Connal Carr, Mason and Plasterer, Maintenance

Wayne Carroll, Senior Grounds Worker, Grounds

Bradley Holl, Motor Vehicle Operator, Mail Services/Central Warehouse

Nancy Kuklis, Secretary I, Admissions

Kathy McCracken, Janitor, Custodial Services

Richard Metcalf, General Mechanic, Maintenance

Phillip Miller, Highway Equipment Operator, Grounds

Kerry Mincher, Secretary 2, Division of Finance and Management

Anthony Petrella, Janitor, Custodial Services

Joel Rice, Highway Equipment Operator, Grounds

Russell Scott, Office Assistant 1, Duplicating Center

Shirley Shepard, Cleaner, Custodial Services

Nadia, Snell, Office Assistant 2, Student Accounts Office

JoAnna Tobias, Secretary I, Geography and Philosophy

Debra Whitney, Secretary 1, Library  

Richard Zurell, Bus Driver, Transportation Services


Mary Guido, Janitor, Custodial Services

Nancy Hartford, Cleaner, Custodial Services

Colleen Martin, Office Assistant 2, Advisement and Transition

Greg, McCartney, Locksmith, Maintenance

Patricia Ondrako, Secretary 1, Biological Sciences

Eric Rabusin, University Police Officer 2, University Police Department

Jeremiah Rawson, Supervising Electrician, Maintenance

Michelle Ryan, Cleaner, Custodial Services

Dale Searls, Janitor, Custodial Services

Julie Taibi, Office Assistant 2, Residence Life and Housing

Marthajane Warren, Nurse 1, Student Health Services

Anna Wilcox, Office Assistant 2, Registrar’s Office