Due to health and safety concerns resulting from the COVID-19 pandemic, we will not be able to distribute refund checks in person. Instead, we will issue refunds via direct deposit or will be mailing refund checks to the student's permanent (home) address.
We have developed a tool allowing students to easily enroll in direct deposit via their myRedDragon account, and we encourage this option. In order to enroll, access the student tab from mRD and select the “Set Up Direct Deposit” option from the Student Accounts channel on the upper right hand side of the page. When prompted, enter your bank information (routing number and account number).
If you decide to withdraw from or not attend SUNY Cortland, it is your obligation to properly and promptly withdraw through the Student Registration and Records Services. Non-attendance of class(es) does not qualify as an official withdrawal and does not relieve a student of financial obligations.
Reduction (and refund, if applicable) of tuition liability is made according to SUNY Board of Trustees policies. Students incur liability based on the length of the academic term and the date of official withdrawal. To qualify for liability adjustments, students must follow the College's official withdrawal policy and complete and submit the proper Student Registration and Records Services form. Non-attendance, stop payment orders on checks, and/or disputing credit card payments do not constitute official withdrawals. Students who process initial registration during the drop/add period will not be withdrawn for non-payment and will be held responsible for payment of their charges. For specific semester refund schedules, please visit the relevant link(s) below.
Federal regulations require the Financial Aid Office to recalculate the amount of federal financial aid a student has earned as of the official date of withdrawal.
A student is not eligible for 100% of federal financial aid until 60% of the semester has been completed. As a result, loan money already received on a student's behalf may have to be repaid.
Also, available aid for subsequent semesters may be affected by a withdrawal. It is strongly recommended that students consult with their financial aid counselor before making a decision to withdraw. For more details, see Refund/Repayment of Financial Aid in the College Catalog.
Students who withdraw from SUNY Cortland before the semester or after a semester is underway may be entitled to receive refunds of some of the paid charges, deposits and fees.
Those who are denied permission to register at the College will be entitled to a full refund of tuition, room and board charges paid for that term but students who are suspended by the Student Conduct Office are fully liable for all semester charges per 8NYCRR 302.2 (b)(2). Students will receive a full refund of tuition and fees when a course is cancelled by the College.
Any refunds issued as a result of reduced charges will be done via check in the student's name. However, if the original charge was paid by credit card, in accordance with banking regulations, we will process the refund to the credit card used to pay the charge, whenever possible. In the event of "split" payments, a credit card will be refunded first.
Any liability that remains after an official withdrawal has been processed may be appealed, unless the student has been suspended by the Student Conduct Office. Appeals are warranted only under extraordinary and unusual circumstances that are beyond the control of a student and must be submitted in writing to the Student Accounts Office. As part of that appeal, the student must thoroughly document any relevant circumstance(s). Upon receipt of the appeal, the Student Accounts Office will review it and conduct whatever research may be required. The appeal will then be considered by the Vice President of Finance and Management.
Office is closed on Monday, May 30th.