FAQ
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Topics
Degree Conferral and Checklists
- What is the March 1 deadline for?
- What is the degree conferral checklist process?
- Will we continue to receive the report of checklists sent to departments?
- Will dual major departments also receive a checklist? Do I need to copy and send a checklist to the other department/advisor if they are listed?
- Where are honors noted?
- What do I do if I did not receive my diploma?
- When will my degree show up on my transcripts?
- I have walked in Commencement. Does that mean I have "graduated"?
- Why does my diploma only list my degree, not my major?
- When will my diploma arrive?
- What do I do if my diploma shipping address has changed, or I need to edit the name of the diploma?
- I am a double major. Will I receive two diplomas?
- How do I apply for degree conferral?
- What is Degree Conferral?
- I am in my final year, What do I have to do to graduate?
- How do I review my existing degree conferral application for accuracy?
- If I do not complete a checklist review by March 1, does that mean my student cannot participate in commencement?
- Will we continue to receive paper copies of checklists?
Degree Works
- What is Degree Works?
- Can I view my degree progress on my worksheet?
- What does the symbols mean on the worksheet?
- Can I see if my current coursework will fit into a new major or program?
- What is a What-if?
- Can I see what courses are being offered in Degree Works?
- How do I update my major, minor or program information in Degree Works?
- How does Degree Works differ from a transcript?
- My progress circles shows that I have at least 100% of credits, yet I'm not complete. How is this possible?
- Can I save or print my students' Degree Works audit/worksheet?
- Can I see all of my course history in Degree Works?
- Are my grades available in Degree Works?
- Who do I contact if my information is incorrect?
- What do I do if information is missing, or Degree Works is not up-to-date?
- How current is the information in Degree Works?
- Is my Degree Works data safe and secure?
- Can I print or save my worksheet?
- Can I access Degree Works on any computer or device?
- What are the data refresh and processing a new audit ("Process") features?
- How do I know how recent the data and/or audit is?
- How do I access Degree Works?
- What if the major, minor or program is not listed or is listed incorrectly in Degree Works?*
- How do I request a course substitution/exception?
- How do I find students in Degree Works?
- How current is the information in Degree Works for students?
FERPA and Protecting Students Data
- If a student provides a release to speak with a third party, am I obligated to share the data or speak with them?
- If a student still has outstanding obligations to the College, can they still review education records?
- Can I publicly post student grades by ID?
- What is "personally identifiable information?"
- What is directory information?
- Is the College required to release directory information?
- Is it OK to upload my class list to a vendor's website in order to use tools they provide?
- Where can I find more information and policies pertaining to student records and FERPA?
- Under FERPA, parents may have access to information when the student is dependent. Do we release information on that basis?
- Can I share/post information that is not listed as PII, but also not listed as directory information?
- How do students provide a FERPA release?
- Does a student have the right to review ALL records maintained by the college?
- Am I permitted to leave papers out for students to pick up on their own? (Example: In a box by/in the office.)
- How does FERPA apply to letters of reference for students?
Final Exam Help
- Is Student Registration and Record Services still centrally scheduling to help optimize the exam schedule?
- Does every faculty member need to request an exam time?
- A course I teach not listed as an option on the final exam alternate scheduling tool. Why?
- Are instructors required to give final exams?
- Why does the form direct me to contact the department office when making a request?
- Can we still request an exam time or location after the online submittal process has closed?
- Can we schedule other final exam activities (such as study sessions) via EMS?
- Will the Student Registration and Record Services still post a listing of alternate exam times and locations?
- Where is the official exam policy?
- What is the standard final exam schedule?
- What is a common exam?
- What courses are excluded from the automatic scheduling process?
- Under what circumstances may a student request an alternate exam time?
- If a faculty member will not offer an exam during the exam week, can they offer one during the final week of class?
- If a department wishes to centrally collect the exam requests using their own process, and submit it to the Student Registration and Records Office may they?
- How do reservations 'work'? Is this a first-come-first-serve process?
- How do I request a different time or room for an exam?
- Does the College offer testing accommodations for students with disabilities?
- Can students be excused from the exam in the event of an illness or emergency?
- Can I combine multiple sections of my course into one exam time?
- Can a faculty member request an oversized room? (Example: a 100 seat room for 50 students.)
- Can instructors schedule alternate exams directly in EMS?
- How does a faculty member receive an exception to the final exam requirement or offer an alternative exam?
- How can department staff or chairs submit requests?
Final Grading
- A student has a "W" or "X" in the grading column. What does this mean?
- When will students see the grades I have submitted?
- How do I submit a late grade?
- I received a notice on the page stating "You have no assigned sections for this term" or "You may not currently enter final grades for this course." What do I do?
- The course I am attempting to grade is not available in the drop down field. What do I do?
- Why is the alternate exam schedule no longer rotating?
- Where can I find a guide or instructions to help me with final grading?
- When saving my grade in myRedDragon, does this mean they are instantly viewable to the student?
- When are the final grades due?
- How often should I save my grades on myRedDragon?
- What happens when a grade is not submitted by the grading deadline?
- I am unable to log into myRedDragon. Who can assist?
- How do I submit a student's thesis, project or culminating activity title to be included on the official student record?
- Do I need to submit a grade for each student in the class?
- I would like to change a grade I have already saved. Is this possible?
General Topics
Mid-term Estimates
Registration Support
- I received a registration error when trying to register. What do I do?
- How does the system enforce restrictions, pre-requisites, co-requisites, and special permission?
- My advisee has a time ticket, though they have applied to graduate. Why did this occur?
- Where do I find my advisee's PIN codes for registration?
- Where do I send students who experience a course restriction, or need special permission?
- Online registration has closed, but we are still within an add period. What will a student do to enter the course?
- Are visiting students allowed to enroll in any course?
- If a visiting student meets the criteria, but cannot enter a course, what should the student do?
- Where can I find additional visiting student policies and information?
Student Records Management
Student Registration
- I received a registration error when trying to register. What do I do?
- Can I register for more than 18 credits of classes?
- When and how do I register for winter or summer courses?
- What is a PIN number?
- What is a time ticket?
- What do I do if I receive an error message while trying to register?
- How do I register online?
- Does a visiting student receive an ID card?
- How many credits can a visiting (non matriculated) student accumulate?
- Are visiting students allowed to enroll in any course?
- What steps will a visiting student need to take to register for classes?
- If a visiting student meets the criteria, but cannot enter a course, what should the student do?
- Are visiting students required to meet the existing course pre-requisites?
- Can visiting students take 600 level graduate courses?
- Will visiting students receive a C-number (Cortland ID)?
- Can visiting students access Memorial Library?
- What level (graduate or undergraduate) will a visiting student be?
- Can visiting students attend Summer and Winter sessions?
- What is cross-registration? Who is eligible?
- Where can I find additional visiting student policies and information?
Transcripts
- Does SUNY Cortland send electronic transcripts (e-transcripts)?
- Can you provide me with another school's transcript that is in my record?
- Why is a signature or authorization required?
- Can I receive a transcript if I have an outstanding financial obligation?
- May I make a transcript request in person?
- Does SUNY Cortland send transcripts using overnight mail?
- How can I authorize my order if I was sent a form?
- How do I order an official transcript?
- Am I able to order an unofficial transcript?
- May I order my transcript over the phone?
- I ordered my transcript through the online ordering system, how can I check the status of my order?
- My online transcript order seems to be delayed, what may cause this?
- My online order status is: “Authorization required.” What does that mean?
- How long does it take for my transcript to be released after I send my Authorization form?