Keep Learning

Campus Offices and COVID-19

Adjusting to a new way of doing things is challenging for everyone. In addition to faculty, support offices across campus are here to help you through this.

Offices and COVID-19

As we work to keep learning during the evolving COVID-19 situation, these key tips and resources can help you make the shift to learning online.

Key Things to Remember

Prepare to transition to a new learning environment by focusing on three key areas.

Prioritize your health, and care for your physical and mental well-being.

Your health and safety should be your top priority. Take proper precautions, including washing your hands, cleaning your devices and seeking care if you are ill. Don't forget to consider your emotional well-being. We know that transitioning to a new learning environment is a big adjustment.

Stay engaged with your courses and communicate with your instructors regularly.

Make sure you have the technology you need to access your courses and a stable internet connection. Know where to go if you need help, and communicate any needs or limitations to your instructor. Learn more about how this situation has affected various academic decisions.

Familiarize yourself with key tools such as WebEx and OneDrive, and make sure you can access these resources on the devices available to you in your current location.

See the tips and resources below.




Connect with your instructors and classmates by using WebEx. You will need a microphone and a webcam if you would like to share video.

Some of your Blackboard classes may have a link to your WebEx Classroom. Check with your instructor.

Scanning Tools for Mobile Devices


There are multiple free tools that enable your mobile device to act as a scanner, including Adobe Scan, Microsoft Office Lens and Scannable (iOS only).

Also, the iOS notes app works pretty well.

Free and Discounted Software

onthehubNote: Before buying any software, reach out to your instructor. We are working with many vendors to get you the software you need to keep learning.

Free Software

  • Adobe Creative Cloud (via your instructor)
  • Microsoft Office 365 through myRedDragon

Discounted software downloads are available to students.

Campus Computer Labs

Two computer labs are open from 7 a.m. - 7 p.m Monday - Friday for students: Cornish 1310 (Mac) and Sperry 103 (Windows). Cleaning procedures and usage protocols are in place and have been posted on signs just inside the labs.

Free or low-cost Internet and data plans

A number of Internet Service Providers and cell carriers are offering free or low-cost internet and data plans as part of the Federal Communication Commission's Keep America Connected Pledge. Check with your ISP for more information.

Online Learning

Learning online may seem new and unfamiliar — to you and your instructors. There are several methods for students and faculty to stay connected.

  • Log in to Blackboard: If you have no done so before, log in to myRedDragon, go to the Student tab, and log in using the eLearning channel. Note: Not every instructor is using Blackboard.
  • Regularly check email: Use the SUNY Cortland email system to communicate with your instructors. Your SUNY Cortland email is the official way the university will communicate with you.

Synchronous Web Meetings Tips

  • Turn your camera on: When you’re in a physical classroom, you’re visible; in an online classroom you can be visible too. Your instructor may call on you in class. It’s easier to communicate clearly — and engage fully — when you’re able to see each other. Also, remember your camera is on.
  • Chat: You can communicate with your peers and your instructor can see what you communicate, which can be a powerful addition to the learning process. Keep chat messages short and to the point.
  • Raise Hand: Faculty are used to “reading the room” in the physical classroom, and this might be harder in some online contexts. You can use the "Raise Hand" or similar features to get their attention, or use chat to ask for clarification.

Your instructors' expectations for how you participate (speaking up, Raise Hand, submitting questions via chat, etc.) may be different. Make sure you understand their expectations.