Fall 2021 Guidance/COVID-19 Information

Student Health Service


Due to the COVID-19 pandemic, we have had to change some of our normal processes to maintain the safest environment possible.  All medical and nursing services will be delivered by appointment only.  Furthermore, all appointments will be made by calling Student Health Services at 607-753-4811, and selecting option 6 to speak with a triage nurse.  There will be two nurses answering the phones and scheduling patients between 8:30 AM and 4:00 PM Monday through Friday. In order to best ensure students receive their healthcare in the optimal setting and reduce the risk of inadvertent exposure to someone with COVID-19, we cannot provide any walk-in services during the pandemic.


In order for us to effectively provide accessible healthcare, we need all our appointment opportunities to be put to good use.  When someone doesn't show for a scheduled appointment, it delays care to other students.  For this reason, SHS charges $25 for any missed appointments.  We do not enjoy assessing this fee so please cancel your appointment if you cannot make it!  You can do this anytime on the Student Health Portal.  If you have difficulty, please call our office to cancel.


Student Health Services will have the ability to perform laboratory testing for COVID-19.  We will only be testing when medically indicated by a students symptoms or if they have been identified as a close contact by the New York State contact tracing program or the Cortland County Health Department.  Students who wish to have testing done for routine surveillance reasons can access the New York State Department of Health Website to find the closest testing site.  Find a test site is the State Health Departments guide to getting tested in New York.

While the pandemic has complicated many aspects of healthcare, it is the goal of Student Health Services to continue to provide accessible, high quality health care to all SUNY Cortland students. 

A medical practitioner listens to a patient using a stethoscope.

Only students who have paid the Mandatory Health fee, completed the online Health History Report and Tuberculosis Screening forms and shown adequate proof of immunizations are eligible for care at the Student Health Service. For students under age 18, a Consent Form signed by a parent or guardian is required. These forms can be found on the Student Health Web Portal on myRedDragon.  For more information see the Student Information page.


Student Health Services has had an active role in devising processes designed to minimize the impact of the COVID-19 pandemic on our campus and our community.  These processes include:

  • The pre-arrival screen for COVID-19
  • The post-arrival daily screen for COVID-19
  • A new testing algorithm for COVID-19
  • The ability to perform COVID-19 laboratory tests
  • Participation in a newly formed COVID-19 monitoring group
  • Securing additional space to provide COVID-related healthcare services
  • Staff completion of the Johns Hopkins University contact tracing training program
  • Assisting in the development of an isolation and quarantine plan.

For more information, visit any of the following links:

Red Dragon Safe page

New York COVID Tracker

Cortland County Health Department

CDC COVID-19 Resources

NY State COVID-19 Testing


In order to reduce the risk of viral transmission, we have developed a model to provide telemedicine services this fall.  To be sure, we will continue to deliver in-person medical care throughout the semester.  However, when a student has a simple, uncomplicated medical concern that does not require a physical examination, the scheduling nurse may offer a telemedicine appointment.  Examples of problems that may be appropriately handled via telemedicine include requests for medication refills, uncomplicated urinary tract infections or a mild exacerbation of a known medical condition.  Telemedicine appointments will be made in the same manner as all other appointments.

HIV Testing

NYS law requires that all patients be offered an HIV test. Students who come in for care will need to sign a form confirming that they were offered an HIV test. This form must only be signed once. This does not mean that everyone has to have an HIV test, only that one was offered to every patient. Please do not let this prevent you from coming to Student Health Service.

For appointments or information:

Van Hoesen Hall, Room B-26
Phone: 607-753-4811
Fax: 607-753-2486


Hours of operation are:

  • 8:30 a.m. - 4:00 PM – Phone triage and scheduling
  • 8:15 - 4:30 p.m. – Visits by appointment
  • Noon - 1:00 PM - Closed for cleaning