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Case Management

Student Affairs Case Management 

Consult    Assist     Refer    Empower

It is very normal for students to encounter some difficult situations during their college years, which may involve academic struggles, social pressures, personal issues and physical or mental health concerns. Students who experience increased levels of stress or anxiety may exhibit signs of distress or find themselves in crisis, which will affect academic success and overall well-being.    

The Student Affairs Case Manager will provide advocacy and offer guidance and consultation to help students navigate challenges and assist in identifying and connecting them to the appropriate resources and support services that are available both on and off campus. 

Referrals should be made by faculty and staff who notice unusual changes in a students behavior or have concerns about a students well-being. Students may also self-refer or contact the case manager directly to receive assistance. In conjunction with the Behavioral Assessment Team, the case manager will review and assess incoming referrals that have been made and conduct appropriate outreach as required.

The student affairs case manager will:

  • Serve as the primary contact for students exhibiting signs of distress, crisis or other reported struggles. 
  • Provide outreach and consultation to identified students.
  • Meet with students and provide advocacy and guidance to connect to the appropriate support services.
  • Make referrals and assist with the navigation to available on or off-campus resources.
  • Monitor progress and offer follow-up meetings as needed.

Meetings with the case manager will:

  • Discuss the issues that the student is struggling to handle on their own.
  • Prioritize the student’s needs.
  • Identify appropriate on-campus or off-campus community resources that will assist the student.
  • Discuss options.
  • Make referrals.
  • Recognize each student’s individual strengths.
  • Set goals and benchmarks to help work through issues.
  • Establish an action plan or guided next steps.
  • Follow up as needed.

Case management is a non-clinical support service, not to be mistaken with therapy or counseling. Students who exhibit the need to be connected with a mental health professional will be referred to the Counseling Center or to local off-campus services. When working with the case manager, confidentiality is handled differently than with students receiving medical or mental health treatment. Information may be discretely shared by the case manager with other campus professionals. Students may be asked to complete a Limited Release of Information Form (PDF).


The mission of the student affairs case manager is to provide advocacy, comprehensive support and access to resources that will help empower students and strengthen their overall personal well-being and academic success.


To reinforce self-advocacy and confidence in students and emphasize the utilization of resources and support to improve overall well-being and academic success.

Student Affairs Case Management

Emily Quinlan, M.A.
Student Affairs Case Manager

Cornish Hall, Room D-107
P.O. Box 2000
Cortland, NY 13045
Office: 607-753-4318
Fax: 607- 753-2808