COVID-19 Safety Information

Employee Assistance Program

What Services Are Provided?

EAP offers support and referral services. Depending on the nature of the problem, an employee is referred to a program, service, or agency — usually in his or her own community — that can provide the help needed. New York state has a variety of health insurance plans available to employees. Each one of these plans has procedures to follow to assess alcohol, drug, mental health and medical treatment services. At times, these procedures can be complicated and confusing. EAP can help employees and their supervisors ensure employees find access appropriate care.

How Does it Work?

EAP is free, confidential and voluntary. There is no charge for meeting with one of the EAP coordinators, and referrals are not discussed with supervisors, personnel officers or union shop stewards. The voluntary nature of the program means that the decision to participate in EAP is strictly up to you. A supervisor may recommend that an employee seek help from EAP, but the employee is not required to do so. 

Why Is EAP Important?

Most people experience some personal or emotional problems at one time or another. Usually, people can handle these problems on their own. Sometimes the problem can affect job performance. There might be time when employees experience attendance problems, low productivity, or trouble getting along with co-workers and supervisors. These issues can result in disciplinary actions and threats to job security, but if an employee gets in touch with EAP in the early stages, chances are that help can be arranged before the problem gets out of hand. 

Who Makes Referrals to EAP?

An employee can call EAP by phone or schedule a meeting with the EAP coordinators. An employee with a problem may also be referred to EAP by someone else. For example, a shop steward may suggest EAP to a fellow union member in order to head off future job difficulties. Supervisors, when they detect a serious drop in job performance, are encouraged to refer an employee to the EAP coordinator(s). The coordinator will tell a supervisor ONLY whether you kept your appointment or not but will not share details of the meeting. Although supervisors, personnel officers or shop stewards may suggest the program, they will not receive reports on the nature of the problem or type of assistance offered. 

Who Will I Speak With About My Problem/Concern?

You can speak to either of the coordinators of EAP, Tina Aversano and/or Richard Nauseef, who will assess each individual situation and make an appropriate referral

How Do I Pay for Further Counseling or Assistance if I Need It?

Most employees have insurance to assist in paying for necessary services. The EAP coordinator(s) will assist you in answering questions regarding insurance.

Is EAP Assistance Confidential?

Yes. Any information regarding your situation is kept completely confidential. The EAP coordinator(s) recognize(s) the sensitivity of personal situations and will not release any information regarding an employee's problem or concern.

Is My Supervisor Notified?

A supervisor is not notified when an employee voluntarily comes to EAP for help. Your information is confidential. If a supervisor refers an employee to EAP, the supervisor is only told that you have contacted EAP, but is not told of any details regarding your situation.

Where Would I Be Meeting Someone to Discuss My Situation?

You can meet in the EAP office Van Hoesen Hall, Room 119, or other arrangements can be made. Virtual appointments can be requested and scheduled for Webex . 

The Employee Assistance Program (EAP) is a service to help state employees and their families who are facing a problem in their lives. It might be a marital problem, alcoholism, drug abuse, financial strain, or perhaps a legal problem. EAP is designed to help the employee handle the problem before it affects his or her job.

Employee Assistance Program


  • Tina Aversano  607-753-2446
  • Rick Nauseef 607-753-2120

Office hours are by appointment

24-hour answering machine