Spring 2021 Guide and COVID-19 information

Starfish for Students


Starfish is an online communication tool that offers you early and ongoing feedback regarding your academic success. The system also shows the people and offices that make up your Connections/Support Network. Communicating with your instructor, advisor, coach, or any support office you may need has never been easier. 

You may receive alerts/notification emails from Starfish indicating where a concern might be. You may also receive a kudos (compliment) email. The notifications are to keep you in the loop on how you are progressing (see below for a full list of notifications).

Visit the Starfish Overview Video to learn more. 

To get you started, select the Starfish Tab at the top of the page in myRedDragon and then set up your
institutional profile. Make sure you input your cell number so we can reach out to you directly (select the hamburger menu to start). 

The following provides helpful information on notifications you may receive as well as video tutorials.

Just in time resource: How to set up an appointment with your academic advisor or instructor.

Flag Alerts

  • Attendance Concern - you will receive this alert if you are not attending class regularly.
  • Critical Attendance Concern - there is a critical issue with your attendance if you receive this flag alert so you should immediately follow-up with your instructor.
  • Never Attended - your instructor will send this alert if you never attended class.
  • Work not Meeting Course Expectations - you will receive this alert message if your instructor has an academic concern about your work or performance. You are not meeting course expectations as outlined in your syllabus.  
  • Critical Academic Concern - talk to your instructor immediately if you receive this alert.
  • At Risk For Failing - your instructor will raise this alert if you are at risk for failing the course.
  • Stopped Attending - this will be raised if you have stopped attending the course. 

    Instructors are not able to see the alerts from other instructors. Your academic advisor, associate dean, and athletic coach (if applicable) do have access to the alerts. 

Kudos Definition:

  • Keep Up the Good Work - you may receive a kudos from your instructor if you are performing well.
  • Outstanding Academic Performance - the name says it all...strive to receive this kudos alert!
  • Showing Improvement - if you are showing improvement in a course you may receive this good news!
  • Stay Engaged and Connected - your instructor is reminding you to work hard and ask questions if you need help. 

Student Raised Flag Alerts:
If you are not sure where to get help, you can raise your hand and ask for assistance. There are four options: 

  • I Need Help In A Course - if you raise this for a particular course, your message will go directly to that instructor.
  • I Need Help - if you are not sure where to go for assistance, raise your hand for this alert and someone in Advisement and Transition will assist you or guide you on where to get help.
  • I Need General Academic Help - if you raise this, your message will go to The Learning Center.
  • I Need Help With My Writing - if you raise this, your message will go to the Writing Center.

My Connections/My Success Network:
Every student will have a network of support (my connections) that includes your instructors, academic advisor, associate dean, and potentially your coach, or another advisor if you are associated with CURE, EOP or Honors. These are the people or offices that make up your Connections/Success Network.

My Services:
Every office on campus is here to help you. Three offices are highlighted in My Services: The Learning Center, the Writing Center and Advisement and Transition. These offices focus on supporting your academic success.

My Success Network:
This is an at a glance, alphabetical list of our student support offices available on campus and offers a brief explanation of their services along with contact information!

Raise Your Hand:
Select the Red Hand to quickly ask for help. The Raise Your Hand feature will send an email to the instructor or office that can assist you. 

Take some time and login to Starfish and play!  Look around at the information available to you.

If you have questions, need help or want to provide feedback, please contact Advisement and Transition at 607-753-4726 or Starfish@cortland.edu. Thank you.

Helping you achieve academic success:

  • Go to class (stay on a schedule even if the course is online - asynchronous)
  • Be prepared
  • Use and review your syllabus (check Blackboard often)
  • Pay attention to details
  • Communicate with your instructors
  • If you are going to miss class, inform your instructor beforehand
  • Ask questions. If you are not sure about something, changes are many other students are also struggling and would appreciate an explanation.
  • If you don’t understand the material, visit your instructor during office hours for assistance

Guide for Student Success

Advisement and Transition
Memorial Library
Room A-111

Phone: 607-753-4726
Fax: 607-753-5593
8 a.m.-4:30 p.m.