Support Services

Computer Lab/Technology Classroom - Support

If problems arise when using technology in an instructional space , i.e., classroom or collaborative space, Classroom Media Services can be contacted to resolve the issues. To request this service dial x4799

Department: Campus Technology Services

eLearning Support

Many of the classes at SUNY Cortland are enhanced by using a course management system. SUNY Cortland uses Blackboard Learn 9.1. eLearning can range from a course being offered completely online to having supplemental class materials posted in an online version. Faculty building courses or an online presence can get help at Design Help located in Memorial Library. The workshop calendar is updated frequently with new training sessions.

Department: Memorial Library


Media Equipment - Repair

The Media Services division of CTS coordinates hardware repair for all CTS equipment. They are also able to recommend the most cost effective and reliable vendor to repair departmentally owned equipment if there is a major problem.

Department: Campus Technology Services

Media Systems Design

The Media Services division of CTS can assess media system requirements and recommend, design and install the appropriate system for technology classrooms, multimedia studios/classrooms, television studios and distance learning classrooms, including video systems, audio systems and security systems. To request this service contact the Help Center at x2500

Department: Campus Technology Services


Print Services - Offices

Large multi-function printers and copiers located in offices are requested through the Property Control Office: http://www2.cortland.edu/offices/business/property-control/ Other printers can be purchased using the Online Hardware/Software Ordering System: https://webapp.cortland.edu/HardwareSoftware and the purchase of specialty printers is coordinated through PC Services by contacting the Help Center at x2500

Department: Campus Technology Services

Production and Faculty Support

Students in the classroom and disciplines often demand multiple modes of teaching including the use of technology. Design Help provides strong offerings of support to faculty in the development of courses using technology, Web development, digital imaging services and instructional design. Find Design Help services at: http://cortland.libguides.com/design

Department: Memorial Library


Software Training

Training classes are offered for various software applications to faculty, staff, and students. Visit the following web site to see the current class offerings. https://mrdwebapp.cortland.edu/web/home-community/tech-help?gpi=10186

Department: Campus Technology Services

Sound Systems

Create sound systems for campus constituents. May consult, design and/or install complete systems. To request this service call the Help Center at x2500

Department: Campus Technology Services


The Help Center

The Help Center provides the College community with a single point of contact for library and technology support. The Help Center, located at the front desk in Memorial Library, is available to assist faculty, staff and students with technology-related problems and to provide basic information on library resources. Please email thc@cortland.edu or call 607-753-2500 for assistance.

Department: Memorial Library

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