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Accessibility FAQ


Accessibility FAQ

accessibility guidelines, contacts, best practices and checklists

How do I check my documents to ensure they are accessible?

Most popular apps have an accessibility checker built into them. Office and Adobe products will assist you in creating accessible content. Coming in Fall 2018 there will be an extension for Blackboard that can identify and modify content for accessibility.

If you are interested in learning more, here is a how-to document.

How do I add the accessibility checker to my Word ribbon at the top of the page?

The following support document will assist you in adding the checker to Word.

I'm not sure how to fix my document even after I ran the accessibility checker. Who can I contact?

If you see something in the accessibility checker that you do not understand IR is here to help. For most concerns, the best course is to contact The Help Center at x2500 or email thehelpcenter@cortland.edu. You can also reach out to your Library Liaison or Instructional Designer for assistance.

If you are interested in reading more on some advanced methods to correct the issue, please read this support document.

I need to add an alt tag to an image, what should I write?

It is usually necessary to add Alt Text to all graphics in documents and emails. This includes pictures, shapes, charts, tables, and other graphics. The Alt Text should:

  • Be accurate
  • Be short
  • Be context driven

For further details please refer to this support document.

Note: Even if the accessibility checker does not say you need to add alt text please check all your images, they may contain alt text from other sources which you may need to change.

I use content from library databases and I download the articles as PDFs. Are these accessible already?

Maybe. When using content from the Library databases it is best to use the permalink. This will direct students to the database entry which contains full-text renderings of the reading. If you have questions please contact your Library Liaison.

I use specific software in my course, how do I check to see if it is accessible? What do I do if it is not accessible?

Many software companies have completed VPATs or Voluntary Product Accessibility Templates which denote how their software complies with the Electronic and Information Technology Accessibility Standards required by Section 508 of the Rehabilitation Act Amendments of 1998.

If you have concerned or need assistance please contact The Help Center at x2500 or email thehelpcenter@cortland.edu

No one in my course has declared a disability, do I still need to make my content accessible?

SUNY Cortland is committed to delivering information and knowledge to students regardless of ability. In taking this approach we can provide content to students in a way they are most comfortable learning.

Creating accessible content is beneficial to all and can be done as part of content creation, eliminating the step to bring content into compliance at a later date.

Do I need to make old course content accessible?

No. You do not need to retroactively go back and update course content unless you are moving that content to a new course or reusing that material in an online course.

Do I need to make the content I use in the classroom (face-to-face teaching) accessible?

SUNY Cortland is committed to delivering information and knowledge to students regardless of ability. In taking this approach we can provide content to students in a way they are most comfortable learning.

Creating accessible content is beneficial to all and can be done as part of content creation, eliminating the step to bring content into compliance at a later date.

I use content that I didn't create myself, does it need to be accessible? If so, how do I check it? What if it is not accessible?

Many publishers and content providers will offer accessible materials. If you are concerned with your course materials being accessible you can either contact your library liaison or contact The Help Center at x2500 or email thehelpcenter@cortland.edu

I use video content that I or my students have created, what do I need to do for accessibility?

Videos should be produced and delivered in ways that ensure that all members of the audience can access their content. The WCAG 2.0 AA standard defines an accessible video as one that includes captions and a transcript and is delivered in an accessible media player. The link to the standard is here. There are a variety of free and pay for tools you can use, Information Resources is here to assist you in selecting the correct tools.

If you need further information please contact The Help Center at x2500 or email

I use video content that I or the college purchased, is it accessible? What do I do if it is not? Can I use it anyway?

Please contact The Help Center at x2500 or email thehelpcenter@cortland.edu. Videos need to be evaluated on an individual basis, but if the video has closed captions available typically it is ok.

I manage the department webpage, how do I check it for accessibility? Who do I call if I need help?

Most of the work is done for you. The webpage template has accessibility features built into it. However, if you are uploading images you will need to supply an alt tag, same for PDFs. SUNY Cortland does frequently scan the college site for accessibility, if we find content out of compliance we will work with you to correct it.

I have a question that is not on the FAQ


2020-03-23 15:34:01.405 - CTS

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