Spring 2021 Guide and COVID-19 information

Documentation

Duo (Two Factor Authentication)


What is Duo?

SUNY Cortland uses a two-factor authentication solution called Duo. Your first factor of authentication is your username and password. Your second factor is Duo. Duo prevents anyone but you from accessing your account, even if they know your password. After you enroll, you will be prompted for Duo authentication when you access myRedDragon or your SUNY Cortland email account.

Why do I need Duo?

Passwords are increasingly easy to compromise. They can often be stolen, guessed, or hacked – you might not even know someone is accessing your account. By adding Duo to your account, you are not only helping to protect your account but you are helping to protect your colleagues, the students, and the SUNY Cortland community.

Faculty/Staff Important Dates

Staff are currently being phased into Duo. Information Resources have been contacting departments and scheduling their moves to Duo since June 2018. All staff are expected to be moved by the end of 2020.

Faculty are currently being phased into Duo. Information Resources is working with academic chairs to schedule their department’s move to Duo.

Student Information

All SUNY Cortland students have been enrolled in Duo as of Fall 2019. Freshman and transfer students will not be prompted to enroll in Duo until after Drop/Add week has concluded.

Duo Authentication Methods

You have a choice of what authentication method you will use. You need at least one method. Whenever possible, we recommend setting up a backup method in case your primary Duo method is unavailable.

  1. Duo Mobile Smartphone App Method: The "Duo Mobile" app can be installed on iOS, Android, and Windows smartphones. To install the app on your smartphone, search in your appropriate app store for "Duo Mobile" by Duo Security, Inc. Look for the square green icon with DUO in white letters. When signing into myRedDragon or your SUNY Cortland email, you will have the options to “Send Me a Push” or “Enter a Passcode.” Both options require the smartphone app.
  2. Text Message Passcode Method: Duo sends a text message to your pre-registered phone number with single use passcodes that you must enter on the screen where you are logging in. This method will work on any phone that can receive text messages.
  3. Phone Call Method: Duo calls your pre-registered phone number. When you answer the phone call you will be prompted to verify you are logging into your account. This method will work with all cell phones and landlines, including your desk phone. Unfortunately, we are unable to offer the Phone Call Method to students.
  4. USB Token Method: A USB token must be inserted into the Windows or Mac OS computer that you are using to log in. Duo will prompt you to press the button on the USB token to confirm you are trying to log in. USB tokens only work with a supported browser (Safari, Google Chrome, and Mozilla Firefox).

Duo Tokens

What is a USB token?

A USB token looks like a regular USB thumb drive. To authenticate with a USB token, you plug it into your computer and touch a small circular area on the token when prompted to do so.

USB Token

How do I get a USB token?

Students should visit The Help Center in the Memorial Library to inquire about obtaining a token. If you are a student with a disability and require a USB token, contact Jeremy Zhe-Heimerman in the Disability Resources Office at 607-753-2358.

Faculty/Staff can place an order for a token through the Hardware/Software Request System in myRedDragon. If you have questions about how to order through the Hardware/Software Request System, please see our training and information page.

How do I set up my USB token?

  1. Plug the USB token into a USB port on your device.
  2. Enter your username and password into myRedDragon.
  3. Before you authenticate, select the Settings menu in the upper right hand corner.
  4. Click My Settings & Devices and authenticate using your Duo method.
  5. Underneath your current devices, click the Add another device link.
  6. Select Security Key and follow the prompts to finish setting up your token.

Token Limitations

We currently only have tokens compatible with a USB port. This means your device needs to have a USB port. If you do not have a USB port but are still interested in using a token, contact the Technology Help Center to figure out what might be available to you.

USB tokens only work in Safari, Google Chrome, and Mozilla Firefox. If you are having trouble with your token, make sure your web browser is up to date.

What do I do if I have lost a token?

If you have lost or misplaced your token, contact the Technology Help Center at 607-753-2500 to report it.

How do I volunteer?

Sign into myRedDragon and navigate to the Tech Help tab. Look on the right hand side of the page for the Duo channel. Follow the instructions to setup your authentication method(s).

Information for Freshman, Transfer Students, and Alumni

Freshman & Transfer Students: If you are a freshman or a transfer student, you will be prompted to enroll in Duo after drop/add week.

Alumni: After graduation, Duo will be removed from your account.

Retirees

After retirement, Duo will be removed from your account.

Traveling with Duo

Study Abroad Students
We will be working with you and the International Programs office to ensure your access to myRedDragon is uninterrupted during your travels. Keep an eye out for special instructions regarding Duo.

International Students
International Students will be required to enroll in Duo. When they depart from SUNY Cortland, Duo will be removed from their accounts.

Other Travel
If you are travelling outside of the United States and know you will need to sign into myRedDragon or check your SUNY Cortland email, we recommend contacting The Help Center to make the necessary preparations.

Help Topics

Where are my Duo Settings?

Your Duo Settings menu is not located inside of myRedDragon. You have to select it before you authenticate.

  1. Type in your myRedDragon username and password and click Sign In.
  2. Before you authenticate, click the Settings button to the right of the SUNY Cortland logo.

Duo Screen Select Device
TIP: If you have checked “Remember me” and need to get to the Settings menu, sign into myRedDragon in a different web browser.

How do I setup a back-up authentication method?

  1. Enter your username and password into myRedDragon.
  2. Before you authenticate, select the Settings menu in the upper right hand corner.
  3. Click My Settings & Devices and authenticate using your Duo method.
  4. Underneath your current devices, click the Add another device link.
  5. Select the type of device you would like to add and follow the prompts.

My SUNY Cortland email stopped working on my mobile phone after Duo was added to my account.

There are known compatibility problems with a few mobile mail apps and Duo. Below is a list of apps that are compatible as of August 2019.
Androids - Outlook
iPhone iOS 11.x or greater - Mail or Outlook
iPhone iOS 10.x or less - Webmail

Configure Email on Phone or Device Instructions

Do I have to use Duo every time I sign into myRedDragon?

After you have setup your authentication method, you should see a check box to “remember me”. When you check this box, it is by web browser (not by device or account). Faculty/Staff can select to “Remember Me” for 3 days. Students can select to “Remember Me” for 21 days.

I have a new mobile phone and now I cannot authenticate my account.

  1. Enter your username and password into myRedDragon.
  2. Before you authenticate, click the Settings button to the right of the SUNY Cortland logo.
  3. Click My Settings & Devices. Use your back-up authentication method to authenticate.
  4. Click the gear to the right of your device, then click Reactivate Duo Mobile.
  5. Follow the prompts.

TIP: You will need to use a back-up authentication method to add your new phone. If the Duo Mobile app is your only authentication method see instructions below.

I have a new phone and the Duo Mobile app isn't working.

  1. Enter your username and password into myRedDragon.
  2. Before you authenticate, select the Settings menu in the upper right hand corner.
  3. Click My Settings & Devices and authenticate. You will need to select Call me or Enter a Passcode to authenticate.
  4. Click the gear to the right of your mobile device.
  5. Click Reactivate Duo Mobile.
  6. Follow the prompts to reactivate Duo Mobile on your new device.

Backup & Restoring Duo

Duo Mobile's restore functionality lets you back up your Duo settings for recovery to the same device or new device.

Setting up a backup of Duo is not required and is a decision we encourage individuals to make on their own. If you get a new phone/device, you will be able to reactivate Duo using a backup method or by using the Call me or Enter a Passcode options to authenticate.

For detailed instructions on how to backup and restore Duo visit Duo's Guide to Backup and Restore..

I’m not receiving the push notification on my mobile phone.

This may be happening because the Duo app is already open on your mobile phone. Quit out of the Duo app and test sending the push notification again. If you continue to have problems, uninstall and reinstall the Duo app from your mobile phone.

I want to check the “Remember Me” option but it is grayed out.

  1. Enter your username and password into myRedDragon.
  2. Before you authenticate, click the Settings button to the right of the SUNY Cortland logo.
  3. Click My Settings & Devices and authenticate using your Duo method.
  4. Scroll down to the When I log in: drop down menu.
  5. Select Ask me to choose an authentication method and click save.

Getting Help

Contact The Help Center via phone at 607-753-2500, fill out the Tech Help form in myRedDragon, or visit the walk-up counter in the Memorial Library.


2020-02-27 11:47:51.48 - IR

The Help Center

Call 607-753-2500 for immediate assistance.

Submit an Online Support Request