Spring 2021 Guide and COVID-19 information

Documentation

Duo Tokens


Duo Tokens

How do I setup my token?

  1. Plug the USB token into a USB port on your device.
  2. Enter your username and password into myRedDragon.
  3. Before you authenticate, select the Settings menu in the upper right hand corner.
  4. Click My Settings & Devices and authenticate using your Duo method.
  5. Underneath your current devices, click the Add another device link.
  6. Select Security Key and follow the prompts to finish setting up your token.

If you are setting up Duo for the first time, follow steps 1-2, click Start Setup, and continue on to step 6.

What is a USB token?

A USB token looks like a regular USB thumb drive. To authenticate with a USB token, you plug it into your computer and touch a small circular area on the token when prompted to do so.

How do I get a USB token?

Students should visit The Help Center in the Memorial Library to inquire about obtaining a token. If you are a student with a disability and require a USB token, contact Jeremy Zhe-Heimerman in the Disability Resources Office at 607-753-2358.

Faculty/Staff can place an order for a token through the Hardware/Software Request System in myRedDragon.

Token Limitations

We currently only have tokens compatible with a USB port. This means your device needs to have a USB port. If you do not have a USB port but are still interested in using a token, contact the Technology Help Center to figure out what might be available to you.

USB tokens only work in Google Chrome and Mozilla Firefox. If you are having trouble with your token, make sure your web browser is up to date.

What do I do if I have lost a token?

If you have lost or misplaced your token, contact the Technology Help Center at 607-753-2500 to report it.

Need Help?

Check out our Help Topics section of our Duo page

Contact The Help Center via phone at 607-753-2500, fill out the Tech Help form in myRedDragon, or visit the walk-up counter in the Memorial Library.


2019-08-23 09:31:39.993 - $con.suppliedBy

The Help Center

Call 607-753-2500 for immediate assistance.

Submit an Online Support Request