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Get Help

 

Why setup your Password Profile?

Setting up your password profile changes your default password and begins a process that will allow you to change your password in the future if you forget it.

 

I am having trouble logging into the myRedDragon

Be sure you are using you Net ID not your C-number to login. If you are not sure what your Net ID is there is a tool that will allow you to retrieve it at http://bannerweb.cortland.edu/pls/prod/pinweb.get_pin

When your account is created you are assigned a default password. If you forget this password you can contact The Help Center at THC@cortland.edu or by phone at 607-753-2500.

You will need to have your C-number available to receive assistance. If you do not have access to your C-number you can contact the Registrars office at 607-753-4702 and they can help you retrieve it.

 

Access for Alumni

If you graduated from SUNY Cortland and want access to your records there are three different scenarios for getting access.

  1. Students who graduated between 2010 and present, log in through myRedDragon. If you have forgotten your password you should contact the The Help Center at THC@cortland.edu or by phone at 607-753-2500.

  2. Students who graduated between 2000 and 2010, log in through bannerweb. Login with your C# and PIN. If you continue to have problems logging in, please contact The Help Center at THC@cortland.edu or by phone at 607-753-2500.

    You will need to have your C-number available to receive assistance. If you do not have access to your C-number you can contact the Registrars office at 607-753-4702 and they can help you retrieve it.

  3. If you graduated before 2000 you will need to get access through the Registrars office at 607-753-4702.


Access if you have been accepted but not registered

If you are not currently registered you cannot login via MyRedDragon. You will need to go to https://bannerweb.cortland.edu/pls/prod/twbkwbis.P_WWWLogin and login with your C# and PIN. If you continue to have problems logging in, please contact The Help Center  THC@cortland.edu or by phone at 607-753-2500.


Access to eLearning for Coaching Courses only

You can access your coaching course by going to the Blackboard page on the Design Help website. Scroll all the way to the bottom and on the left had side you will find the link for the coaching courses.

Please login using the user name and password that you were given. If you have forgotten this information please contact The Help Center at THC@cortland.edu or by phone at 607-753-2500.

 

The Help Center

The Help Center is a single point of technology and library support for all students, faculty and staff. Physically located on the first floor in the Memorial Library, this comprehensive support unit provides assistance during regular library hours.

Technology Help (Call Center) Hours

Contact:

email: THC@cortland.edu
phone:607-753-2500

Fall 2014 Semester Hours

August 25 - December 5, 2014

Monday - Thursday 8:00 am - 8:00 pm
Friday 8:00 am - 5:00 pm
Saturday 10:00 am - 4:00 pm
Sunday 12:00 pm - 8:00 pm

Exceptions:

Monday, September 1 (Labor Day)   

CLOSED

Thanksgiving Break

(November 26 - November 30, 2014)

Wednesday, November 26 8:00 am - 4:00 pm
Thursday, November 27 - Saturday, November 29 CLOSED
Sunday, November 30 6:00 pm - 8:00 pm

Study Days

(December 6 - December 7, 2014)

Saturday, December 6 10:00 am - 4:00 pm
Sunday, December 7 12:00 pm - 8:00 pm

Finals Weeks

(December 8 - December 12, 2014)

Monday, December 8 - Thursday, December 11 8:00 am - 8:00 pm
Friday, December 12 8:00 am - 5:00 pm

Intersession

(December 13, 2014 - January 4, 2015)

Saturday, December 13 - Sunday, December 14 CLOSED
Monday, December 15 - Friday, December 19 9:00 am - 3:00 pm
Saturday, December 20 - Sunday, December 21 CLOSED
Monday, December 22 - Tuesday, December 23 **see below
Wednesday, December 24 - Thursday, December 25 CLOSED
Friday, December 26 - Wednesday, December 31 **see below
Thursday, January 1, 2015 CLOSED
Friday, January 2 - Sunday, January 4 **see below
**The Help Center is available by e-mail Only

Winter Session

(January 5 - 16, 2015)

Monday, January 5 - Friday, January 9 8:00 am - 4:00 pm
Saturday, January 10 - Sunday, January 11 CLOSED
Monday, January 12 - Friday, January 16 8:00 am - 4:00 pm

Intersession

(January 17 - 25, 2015)

Saturday, January 17 - Monday, January 19 CLOSED
Tuesday, January 20 - Friday, January 23 8:00 am - 4:00 pm
Saturday, January 24 - Sunday, January 25 CLOSED

Spring 2015 Semester Hours

January 26 - May 15, 2015

Monday - Thursday 8:00 am - 8:00 pm
Friday 8:00 am - 5:00 pm
Saturday 10:00 am - 4:00 pm
Sunday 12:00 pm - 8:00 pm

Exceptions:

Sunday, April 5

6:00 pm - 8:00 pm

Spring Break

(March 16 - 20, 2015)

Saturday, March 14 - Sunday, March 15 CLOSED
Monday, March 16 - Friday, March 20 9:00 am - 3:00 pm
Saturday, March 21 CLOSED
Sunday, March 22 4:00 pm - 8:00 pm

Study Days

(May 9 - 10, 2015)

Saturday, May 9 10:00 am - 4:00 pm
Sunday, May 10 12:00 pm - 8:00 pm

Finals Week

(May 11 - 15, 2015)

Monday, May 11 - Thursday, May 14 8:00 am - 8:00 pm
Friday, May 15 8:00 am - 5:00 pm

PLEASE NOTE HOURS ARE SUBJECT TO CHANGE

Atomic Learning

Atomic Learning is a self-service, online technology training application that breaks topics down into one-to-three minute tutorials. Students, faculty and staff members will have access to training on over 120 software applications 24 hours a day, seven days a week. 

Access to Atomic Learning is available via myRedDragon.