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Get Help

 

Why setup your Password Profile?

Setting up your password profile changes your default password and begins a process that will allow you to change your password in the future if you forget it.

 

I am having trouble logging into the myRedDragon

Be sure you are using you Net ID not your C-number to login. If you are not sure what your Net ID is there is a tool that will allow you to retrieve it at http://bannerweb.cortland.edu/pls/prod/pinweb.get_pin

When your account is created you are assigned a default password. If you forget this password you can contact The Help Center at THC@cortland.edu or by phone at 607-753-2500.

You will need to have your C-number available to receive assistance. If you do not have access to your C-number you can contact the Registrars office at 607-753-4702 and they can help you retrieve it.

 

Access for Alumni

If you graduated from SUNY Cortland and want access to your records there are three different scenarios for getting access.

  1. Students who graduated between 2010 and present, log in through myRedDragon. If you have forgotten your password you should contact the The Help Center at THC@cortland.edu or by phone at 607-753-2500.

  2. Students who graduated between 2000 and 2010, log in through bannerweb. Login with your C# and PIN. If you continue to have problems logging in, please contact The Help Center at THC@cortland.edu or by phone at 607-753-2500.

    You will need to have your C-number available to receive assistance. If you do not have access to your C-number you can contact the Registrars office at 607-753-4702 and they can help you retrieve it.

  3. If you graduated before 2000 you will need to request an official transcript through the Registrar’s office at 607-753-4702.


Access if you have been accepted but not registered

If you are not currently registered you cannot login via MyRedDragon. You will need to go to https://bannerweb.cortland.edu/pls/prod/twbkwbis.P_WWWLogin and login with your C# and PIN. If you continue to have problems logging in, please contact The Help Center  THC@cortland.edu or by phone at 607-753-2500.


Access to eLearning for Coaching Courses only

You can access your coaching course by going to the Blackboard page on the Design Help website. Scroll all the way to the bottom and on the left had side you will find the link for the coaching courses.

Please login using the user name and password that you were given. If you have forgotten this information please contact The Help Center at THC@cortland.edu or by phone at 607-753-2500.

 

The Help Center

The Help Center is a single point of technology and library support for all students, faculty and staff. Physically located on the first floor in the Memorial Library, this comprehensive support unit provides assistance during regular library hours.

Technology Help (Call Center) Hours

Contact:

email: THC@cortland.edu
phone:607-753-2500

Summer 2015 call center hours

Summer Session II

(July 31 - August 30, 2015)

Monday - Friday  9:00 am - 3:00 pm
Saturday & Sunday  Closed

Fall Regular Hours

(August 31 - December 18, 2015)

Monday - Thursday 8:00 am - 8:00 pm
Friday 8:00 am - 5:00 pm
Saturday 10:00 am - 4:00pm
Sunday 12:00 pm - 8:00 pm

Exceptions

Monday, September 7 (Labor day) CLOSED
Tuesday, November 24 7:30 am - 8:00 pm

October  Break

(October 16 - October 20, 2015)

Friday, October 16 8:00 am - 4:00 pm
Saturday, October 17 CLOSED
Sunday, October 18 CLOSED
Monday, October 19 9:00 am - 3:00 pm
Tuesday, October 20 8:00 am - 8:00 pm

Thanksgiving Break

(November 25 - November 29, 2015)

Wednesday, November 25 8:00 am - 4:00pm
Thursday - Saturday, November 28 CLOSED
Sunday, November 29 6:00 pm - 8:00 pm

PLEASE NOTE HOURS ARE SUBJECT TO CHANGE